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Summary Description
The GIS Support Technician is an entry-level technical position. Technicians provide customer support of our product solutions to our end users and have a secondary role working collaboratively with a project team on multiple phases of GIS application development. Technicians work under the supervision of the Customer Support Manager and are on a career path to promotion to Project Lead as openings occur. This is fast-paced job at an industry-leading public safety company.
• Provide high-quality phone support to clients to help them solve technical problems quickly and effectively
• Document technical support issues in a centralized database
• Communicate and document end user suggestions such as software functionality recommendations to staff
• Assist the project implementation team with various technical aspects of the GIS application development including, but not limited to: data collection, geocoding, queries, report writing, and application testing
• Perform software testing to troubleshoot issues and evaluate solutions
• Demonstrate continual enrichment of Omega product knowledge and understanding of end user needs
• Conduct on-going professional self-development to support changes and enhancements of the project management processes

Experience and Professional Qualifications
• A Bachelor’s degree or equivalent in geography, GIS, or other closely related field
• Strong communication skills
• At least one year of experience with GIS, preferably using ESRI's ArcGIS software platform
• Familiarity with technical terms and the ability to communicate technical information clearly and concisely
• Ability to function in a dynamic environment subject to impromptu changes in schedules and priorities
• Customer service/software support experience preferred
• Experience working with public safety agencies and/or data preferred
If you see yourself excelling in this position, please send your resume to resume@theomegagroup.com and reference job TOG116-GC. The Omega Group offer substantial benefits including medical, dental, vision, life insurance and a company match 401K program, paid holidays and vacation. The Omega Group, Inc is an EOE Employer.


“CrimeView is the primary tool used by our Crime Analysis Section and is used in the preparation for the department's bi-monthly COMPSTAT meetings.”

Bruce P. Marquis Chief of Police Norfolk Police Department, Virginia