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Summary Description
The GIS Support Technician is an entry-level technical position. Technicians provide customer support of our product solutions to our end users and have a secondary role working collaboratively with a project team on multiple phases of GIS application development. Technicians work under the supervision of the Customer Support Manager and are on a career path to promotion to Project Lead as openings occur. This is fast-paced job at an industry-leading public safety company.
Responsibilities
• Provide high-quality phone support to clients to help them solve technical problems quickly and effectively
• Document technical support issues in a centralized database
• Communicate and document end user suggestions such as software functionality recommendations to staff
• Assist the project implementation team with various technical aspects of the GIS application development including, but not limited to: data collection, geocoding, queries, report writing, and application testing
• Perform software testing to troubleshoot issues and evaluate solutions
• Demonstrate continual enrichment of Omega product knowledge and understanding of end user needs
• Conduct on-going professional self-development to support changes and enhancements of the project management processes


Experience and Professional Qualifications
• A Bachelor’s degree or equivalent in geography, GIS, or other closely related field
• Strong communication skills
• At least one year of experience with GIS, preferably using ESRI's ArcGIS software platform
• Familiarity with technical terms and the ability to communicate technical information clearly and concisely
• Ability to function in a dynamic environment subject to impromptu changes in schedules and priorities
• Customer service/software support experience preferred
• Experience working with public safety agencies and/or data preferred
If you see yourself excelling in this position, please send your resume to resume@theomegagroup.com and reference job TOG116-GC. The Omega Group offer substantial benefits including medical, dental, vision, life insurance and a company match 401K program, paid holidays and vacation. The Omega Group, Inc is an EOE Employer.




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“CrimeView is the primary tool used by our Crime Analysis Section and is used in the preparation for the department's bi-monthly COMPSTAT meetings.”

Bruce P. Marquis Chief of Police Norfolk Police Department, Virginia
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